We really value the feedback we receive from our guests about their personal experiences on our YOTSPACE superyacht voyages.
When they return home we send them a “Review” questionnaire to fill in so that we can ensure that what we are creating on our superyacht voyages is up to or exceeding the expectations of our guests.
We also provide these guest reviews to our superyacht owners, Captain and crew so they too are aware of how the guests review their services.
See below what some of our guests had to say about their superyacht cruises. Places we conduct our YOTSPACE superyacht voyages are the Whitsunday Islands, Lizard Island and Great Barrier Reef, the Kimberley and Hawkesbury River.
“The weather and snorkelling were great. The staff were just fantastic – they were very attentive, passionate about what they do, funny and good company. Nothing was too much trouble. The attention to detail on the superyacht (ie the fit out and by the staff) was beyond expectations and exceptional.”
“I actually think you undersell the experience – I didn’t expect the level of service we received, nor the extent and quality of the wine list and cocktail list.”T & S. Marchant | Whitsundays
” We are thrilled to have been introduced to the joys of Superyacht cruising on Phoenix One through our Travel Agent, Jennie Coleborne at Helloworld Travel, Burleigh and YOTSPACE. We were keen to explore the Whitsunday Islands and the Great Barrier Reef.
First of all the crew aboard Phoenix One were first class. From Captain Dave, John, Kyle, Angela, Maddison and the Chef David – we were treated like real guests (Royalty almost), provided with 5 star accommodation, superb meals and amazing service – nothing was too much trouble and all services were offered/provided with a smile, with passion and an enthusiasm that surpassed our wildest expectations. The crew demonstrated incredible teamwork and functioned like a well oiled, high performing team at all times.
And then of course there was the Whitsunday Islands, the Great Barrier Reef, the snorkelling, the fishing and other water sports and the amazing sunrises and picture perfect sunsets ……. but this would have been diminished somewhat without the tremendous efforts of the Crew aboard Phoenix One.
We thoroughly enjoy Small Ship Cruising and have had quite a number of cruises with SilverSea around the Mediterranean and one cruise on Ponant along the Kimberley Coast. These ships carry around 200 – 300 guests – this was our first Superyacht Cruise.”I & V Porter | Whitsundays
The service was great – Crew had a good balance between familiarity / friendliness and doing their service job; Alcohol high quality – better than expected; Superyacht – tastefully restored; Food was fantastic – too much of it in some ways. The Superyacht had plenty of space and areas when seeking isolation.
“We would be happy to cruise with YOTSPACE again in a different location; Would highly recommend this trip / superyacht and crew.”
Phoenix One – a lovely boat.T & K Ganko | Whitsundays
“Quality of vessel was immaculate. Staff went above and beyond. Chef David provided super tasty fresh food and lots of it. Small groups – the superyacht never ever felt crowded.”
“Small group, fully inclusive and something unique”.E. Cartwright | Whitsundays
“The crew were all exceptional, from Capt David with his engaging manner and professionalism to Caitlin and Madison who couldn’t do enough to accommodate all guests needs to Chad’s exceptional local knowledge and Nick’s observation of snorkellers in the water.”F. Harper | Whitsundays
“From the moment we were booked onto the luxury superyacht Phoenix One we felt very special and spoilt. The vessel is absolute luxury. Our cabin was spacious the beds are exceptional. The condiments a standout. The standout besides cruising around the Whitsundays in a superyacht is the crew. From Dave the captain down they made sure our every need was cared for. Each day was planned with options.M. Trout | Whitsundays
The selection of food and wine is like dining at a five star fine dining restaurant. Sitting around talking with other guests or enjoying your private space on the vessel easily filled your day in while cruising. Whitehaven Beach is like no other. It looks so pristine and to see it and touch it will be in our memories forever. YOTSPACE you have a great product that is definitely 5 Star.“